Survey places Saint-Gobain PAM UK on track to achieving world class customer satisfaction

This second survey, conducted by Leadership Factor Ltd, invited customers throughout the UK to score their level of satisfaction with the service they receive from Saint-Gobain PAM UK. The survey showed that significant progress had been made in all the categories identified in a similar survey a year previously as priorities for improvement -  on-time deliveries, speed of response to emergency situations, the keeping of promises and commitments, and effectiveness in handling any problems and complaints. In fact none of these were in the top four areas earmarked in the latest survey for improvement.

Paul Minchin, managing director of Saint-Gobain PAM UK, commented: “Understanding our customers’ views of Saint-Gobain PAM UK service is of paramount importance to us and we greatly appreciate the comments made by customers in this our second survey.

“Perhaps the most heartening feedback relates to on-time deliveries and the effective management of complaints - two of the key areas previously identified as offering room for improvement. Our focus on these areas has clearly been effective as in the latest survey they are well down the list.

“The improved level of overall satisfaction in our performance backs up our promise to listen to our customers and take on board their comments. We are certainly not complacent and remain totally committed to delivering further improvements. As such, we hope our customers will continue to notice the positive changes as we implement them throughout our business.”

For further information visit www.saint-gobain-pam.co.uk.
 

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