As we gradually re-open our branches, sites and manufacturing plants we will be operating new safe processes inline with Government and Health advice.
Over the coming weeks our businesses across Saint-Gobain UK and Ireland are gradually reopening with new ways of working and processes to ensure colleagues, customers and safe. This includes adhering to social distancing and hygiene practices.
Mike Chaldecott, CEO, Saint-Gobain UK & Ireland said: “We have put in place new ways of working which take into account Government and industry guidance around social distancing and hygiene to bring more of our operations back. This is being done safely, in a controlled way, absolutely minimising risk through strict measures, including social distancing and the use of PPE where required.
“These changes are designed to ensure everyone is safe, and to ensure we are following the guidance on social distancing and rigorous hygiene procedures as part of our revised Site Operating Procedures. These are under constant review so that any risk to our colleagues, customers and their families, is minimised.”
Our new ways of working (from April 27 2020)
A Managed Collection service will be available from some brands and new processes have been put in place for safe collections. Customers who have pre-ordered will be directed to specific parking areas on arrival at a branch. Their order will be waiting for them. Customers will load their own goods; assistance will only be offered if the two-metre distance can be observed. No paperwork will be exchanged between customers and colleagues.
Those customers who do not have a pre-order will be asked to wait in their vehicle while a colleague takes their order from a two-metre distance. The customer will remain in their vehicle while the order is processed with payment taken over the phone. A colleague will then place the order near their vehicle to allow the customer to load their own goods. Assistance will only be offered if the two-metre distance can be observed. No paperwork will be exchanged between customers and colleagues.
In the current phase of re-opening 280 Jewson branches, controlled collections will be available at these branches. More details on the current phase of branch openings in Jewson can be found here.
Some brands offering a delivery service will fulfil these by adhering to social distancing guidelines; materials will be delivered to the kerbside. A two-metre cordon will be placed around vehicles during the delivery and customers will no longer sign for their delivery. A copy of the customer’s paperwork will be attached to the delivery items.
Staying safe: what to expect from reopened brands
The health, safety and wellbeing of Saint-Gobain customers and colleagues remains our number one priority and our new ways of working take into account Government and industry guidance around social distancing and hygiene.
We are following strict government guidelines to maintain social distancing – staying at least two metres (6ft) apart from anyone at all times. We will avoid any common physical contact such as handshakes.
Clearly displayed and informative signage is in place so customers are reminded of social distancing and appropriate hygiene measures. Collection car park space layouts and working areas are marked out to indicate two-metre zones for both colleagues and customers.
High standards of hygiene
Vehicles, branches and sites will be cleaned thoroughly on a daily basis. Throughout their shift, drivers are advised to maintain good hygiene practices and observe social distancing. All vehicles will be cleaned at the end of every shift. Hand sanitising stations will be available at reopened sites and branches. As before, any colleagues showing symptoms of coronavirus, or those who have come into contact with someone with symptoms, must follow Government guidance around self-isolating.
PPE [gloves and masks] will be available for colleagues to use if needed. Risk Assessments have been undertaken to determine the correct PPE for the appropriate tasks.
Comprehensive colleague briefings
All of our colleagues are briefed regularly on new ways of working, hand sanitiser and using appropriate PPE where necessary.
More information or concerns
If you have any questions or concerns, please get in contact with your local branch or regular Saint-Gobain contact, or alternatively please contact our Brand, Digital Communications team at firstname.lastname@example.org